Terms of Service (UK)
These Terms of Service (“Terms”) apply to your use of this website and to purchases, bookings, and registrations made through it.
By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the website.
1) Who we are
This website is operated by Black Inclusion Week CiC (“we”, “us”, “our”).
We may also trade under the names Mahogany Inclusion Partners, Aggie Mutuma, and Authentic Executive Presence. References in these Terms to “we”, “us”, or “our” include those trading names.
Business address: 85 Great Portland Street, London W1W 7LT, United Kingdom
Email: [email protected]
Company number: 14335197
2) Other documents that apply
These Terms should be read alongside:
- Privacy Policy: visit privacy policy
- Cookie Policy: visit cookie policy
If you (or your organisation) enter into a separate written agreement with us (for example, a consultancy agreement, statement of work, or services contract), that agreement will take precedence to the extent of any conflict.
3) Website use
You agree not to:
- use the website unlawfully or in a way that harms us or others
- attempt to gain unauthorised access to our systems
- introduce malware, viruses, or harmful code
- copy, scrape, or republish website content for commercial purposes without permission
- interfere with the site’s security or performance
We may suspend or restrict access to the site if we reasonably believe it is being misused.
4) Information on the website (no professional advice)
Content on this website is for general information only. While we take care to keep it accurate, we do not guarantee it will always be complete, current, or error-free.
Our services may include coaching, facilitation, learning, and organisational advisory work. These services are not medical, psychological, legal, or financial advice, and are not a substitute for professional therapy or clinical support. If you need that kind of support, please seek an appropriately qualified professional.
5) Services, programmes, and events
We may offer:
- B2B services (e.g., consulting, facilitation, coaching delivered to organisations)
- Direct-to-individual services (e.g., coaching, masterclasses, digital products)
- Open enrolment programmes and events (in-person or online)
Details, inclusions, duration, eligibility, and any prerequisites will be shown on the relevant page at the time of purchase/booking. We reserve the right to refuse an order/booking (for example, where there is a capacity limit, suspected fraud, or a conflict of interest).
6) Creating a contract with us
A) For individuals and open enrolment purchases
A contract is formed when we send you an order confirmation email (or other written confirmation) after you place an order/register.
B) For organisational engagements
A contract is formed when a proposal/statement of work is signed or confirmed in writing by both parties (or otherwise clearly agreed in writing).
7) Prices, payments, and taxes
- Prices are shown on the website (or in the relevant proposal/booking page) at the time of purchase.
- Unless stated otherwise, prices are exclusive of VAT.
- Payments may be processed by third-party payment providers. We do not usually store full payment card details.
We may change prices at any time, but changes won’t affect orders already confirmed.
8) Online access, links, and third-party platforms
Some services may be delivered using third-party platforms (e.g., video hosting, event platforms, learning tools). Your use of those platforms may be subject to their own terms and privacy policies. We are not responsible for third-party platform outages or changes, but we’ll take reasonable steps to support delivery.
9) Participant conduct (programmes/events)
To protect psychological safety and learning outcomes, you agree to:
- treat other participants and facilitators with respect
- maintain confidentiality of other participants’ personal sharing
- avoid harassment, discrimination, or disruptive behaviour
We may remove a participant (without refund, where appropriate) if their conduct seriously disrupts delivery or harms others.
10) Cancellations, rescheduling, substitutions, and refunds
Because you sometimes sell to individuals and sometimes to organisations, different rules can apply.
A) Organisational / B2B engagements
Cancellation, rescheduling, and refund terms will be set out in the written agreement (proposal/statement of work/services contract). If no terms are agreed in writing, fees may still be payable for work completed, time reserved, and non-refundable costs incurred.
B) Open enrolment programmes and events (individuals or organisations buying places)
The refund/cancellation terms shown at checkout (or on the event page) apply.
If no specific cancellation terms are stated for an open enrolment event/programme, the following default terms apply:
- More than 30 days before start date: full refund of fees paid, minus any non-refundable payment processing fees (if applicable).
- 30 days or less before start date: no refund.
Substitutions: You may transfer your place to another person at no additional cost, subject to us approving the substitution and receiving the replacement attendee details no less than 14 days before the start date.
Rescheduling by you: We may offer a transfer to a later cohort/date at our discretion, depending on capacity and if requested no less than 14 days before the start date.
C) If we cancel or reschedule
If we cancel an event/programme, we will offer either:
- a full refund of fees paid, or
- a transfer to a future date/cohort (your choice)
If we reschedule and you cannot attend the new date, you may request a refund.
D) Consumer cancellation rights (important UK note)
If you buy as an individual consumer online, you may have a legal right to cancel some purchases within 14 days under the Consumer Contracts Regulations 2013.
However:
- Events on a specific date/time (e.g., tickets for a workshop or live event) are typically exempt from the 14-day cancellation right.
- For services (e.g., coaching) starting within the 14-day period: if you ask us to start during that period, you may have to pay for services delivered up to cancellation. If the service is fully performed within the 14 days (with your request/acknowledgement), you may lose the right to cancel.
- For digital content (downloads/recordings) supplied immediately: you may be asked to consent to immediate access and acknowledge that this can remove your right to cancel.
Where these rights apply, we’ll provide the required information at checkout and in your confirmation email.
E) How to cancel
To cancel, email [email protected] with your name, order details, and the programme/event/service.
11) Deliverables, recordings, and materials
A) Intellectual property
All intellectual property in our materials (including frameworks, slides, worksheets, tools, recordings, and content) remains ours (or our licensors’). You receive a limited, non-transferable licence to use materials for your personal use (or internal business use if purchased by an organisation), unless we agree otherwise in writing.
You must not copy, resell, distribute, publish, or create derivative works from our materials without our written permission.
B) Recording policy
We may record online sessions for internal quality assurance and/or to provide replays only where stated in advance. If we intend to record, we will inform participants beforehand and explain options (for example, keeping cameras off or using chat). We do not permit participants to record sessions without our explicit written permission.
C) Photography/filming at in-person events (if applicable)
If we plan to take photos/video at an in-person event for marketing, we will signpost this and provide a practical opt-out route.
12) Confidentiality
We treat client information as confidential and expect participants/clients to do the same.
For open enrolment programmes/events, you agree not to share other participants’ personal stories or identifying details outside the session. This does not prevent you from discussing your own learning.
13) Data protection
We process personal data according to our Privacy Policy: visit privacy policy
If an organisation provides participant data to us for delivery, appropriate controller/processor terms may apply.
14) Disclaimers and results
We will deliver services with reasonable care and skill. However:
- outcomes can vary depending on participant engagement and organisational context
- we do not guarantee specific results (e.g., promotions, revenue outcomes, or culture metrics), unless expressly agreed in writing
15) Liability
Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any liability that cannot be limited under UK law
Subject to the above, and to the extent permitted by law:
- we are not liable for indirect or consequential losses (such as loss of profit, revenue, business, goodwill, or opportunity)
- our total liability to you for any claim connected to a purchase or service is limited to the amount you paid for that specific purchase/service (unless a separate written agreement states otherwise)
These limits do not affect your statutory rights as a consumer.
16) Force majeure
We are not responsible for delays or failures caused by events outside our reasonable control (e.g., severe disruption, widespread outages, venue closures, public health restrictions). Where possible, we’ll offer alternative delivery or rescheduling.
17) Changes to these Terms
We may update these Terms from time to time. The version displayed on the website will apply to website use going forward. For confirmed orders, the Terms in effect at the time of order will apply unless we agree otherwise.
18) Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.
19) Contact
Questions about these Terms should be sent to: [email protected].
Last updated: 16 February 2026